Refund & Cancellations

In the event you decide to cancel your booking/reservation, you may be entitled to a refund depending on our refund policy as outlined below:

Partial Refund A minimum of 20 days advance notice is required for a partial refund during the Normal Periods. For the Full Moon bookings, a minimum of 30 days advance notice is required. All partial refunds will incur a 50% fee of the deposit money. There are no refunds for cancellations during the New Years period (20 December - 10 January).
No Refund

In case of late cancellations, NO-SHOW or early check out, no refund will be made (considered as cancellation without the required advance notice).

There are no refunds for cancellations during the New Years period (20 December - 10 January).

To cancel, please email:

The refund will be made through bank transfer or through your credit card, depending on the original method of payment. The refund process could take anywhere from a few days to a few weeks for the refund to credit into your bank account. In some cases, we may need to ask you for your bank details.


Booking Amendments

In the event you decide to make changes to the length of stay, number of rooms, or number of people, you are entitled to the conditions as outlined below:

To change your booking, please email: