Our Policy
Below is our terms and conditions, operating policies and procedures, please read them carefully. If you feel that any of the following policies are unreasonable and or should be amended, please leave a comment via email or through our facebook page.
Remember, this is only our operating guideline. We are more relaxed and much more accommodating that what is outlined below. We reserve the rights to make changes to our policy and will occasionally update this page.
Booking Policy
All bookings must be made with a minimum deposit of 60% unless agreed otherwise and must be paid within the agreed number of days as stated on the invoice. If the payment is not made within the due date, we reserve the right to cancel booking request without notice.
All payments are to be made conveniently through our online invoice with PayPal - accepting VISA, MasterCard, American Express and PayPal accounts. Depending on rare cases, we may allow Bank or Western Union transfers.
We do not have hidden costs to our rates (such as VAT charges).
We reserve the right to reject unsecured booking requests from individuals that are deemed inappropriate and or a hazard to our resort community.
We reserve the right to make changes to our room rates and minimum number of nights without prior notice. Guests who already paid the deposit will retain the benefit of the orginal rate that was agreed upon.
Room Policy
You may have as many people in a room where the number is deemed appropriate with no extra fee. However, additional bed mattress for comfort is recommended at 200 Baht per mattress / night (300 Baht for the New Years Period).
Room conditions are standard and regularly well maintained for sleeping comfort. It is common sense that the conditions of our rooms in reality will differ from the room and bungalow photos on this website. Please view our facebook page for a more up-to-date photos of our place.
You may not:
- Light a candle (except during rare blackouts)
- Paint or body painting inside the room
- Be inconsiderately noisy during the late hours
Lost or Stolen Item
Lost property will be maintained and kept at reception. We will also take in lost property founded on the beach. We will make appropriate actions to find and contact the owner of the lost property - by phone, e-mail and facebook. If no one comes to claim it or prove ownership otherwise, we will place it at the "Haad Rin Lost and Found" - located near Tommy Resort. In some cases, we may donate unclaimed belongings to the locals living in Koh Phangan.
All items placed in the securty deposit box at reception will be the liability and responsibility of the resort in case of a break-in.
We will not take responsiblity for your lost or stolen property from your room. We Strongly suggest you leave your valuables with our security deposit box at reception.
Damages to Property
Damages to the property will incur charges to the guests. Charges will be calculated based on the original value minus the state of condition the property was already in before being damaged. We will provide help in whatever way we can by being honest and helpful. Accidental damages and damages caused by natural wear and tear will definitely be considered in the process. We are no here to make a profit out of your misfortune.
Privacy Policy & Use of Information
We collect only limited personal information such as full name and e-mail addresses, information that allows us to identify and contact our guests in order to provide booking services. All of our guest's e-mails are stored in a secured location and will not be given to a 3rd party. We may use your contact information to send out feedback surveys or to inform guests of potential travel related news bulletins.
We reserve the right to use your photos on our website or Facebook page. We will not tag or identify anyone in the photos uploaded either on our website or our facebook page unless a word of permission was given to us.
Resort Staff
Our resort staff are well treated. We provide reasonable number of day-offs, entertainment, and good living conditions against local standards. We consider the well-being of our staffs.
