Frequently Asked Questions

• When are the Full Moon party dates?
• Where is the Full Moon party in relation to you?
• Is it noisy at the resort?
• Will I be comfortable in your room?
• Security & safety deposit box at the resort?
• Have you ever had a break-in before?
• Do you have bike rentals?
• Do you offer discounts?

• I received the invoice from PayPal, now what?
• Other methods of payment?
• Book cancellation and amendments?

• No-Show?
• Changing my arrival date / check-out date?
• Late Check-In?
• Extra guest in my room?
• Pickup services to and from the pier?

General Questions

When are the Full Moon party dates?

Please view the party dates by PhanganInfo

Where is the Full Moon Party in relation to the resort?

Behind you, in-front of you, everywhere, all around.  Generally people will go to our next door neighbor Mellow Mountain Bar, the Islander Bar and Kangaroo Bar for the “Shrooms Shakes” & smoke up. After they finish their session, the partygoers will stroll back to the main party stage infront of Tommy Resort all the way up to Drop In Club.

Is it Noisy at the resort?

A warning for the full moon party goers, as the noise levels during the Full Moon and the New Year nights can be very loud on Haad Rin.  We recommend our Garden rooms for a much quieter sleep. Music on Haad Rin are legally required to stop at the following schedules:

• Normal Periods - All clubs and bars are required to lower their music at 2 A.M. and completely shut it off at 3 A.M.
• Full Moon & New Years Period - (3 nights before and 2 nights after the full moon party) All clubs and bars are free to have their music on all night till dawn. This is when Haad Rin is very noisy.

Will I be comfortable in your room?

Get yourself a cold shower before going to sleep, open up some windows for a good breeze and you will find sleeping in a fan room is surprisingly quite comfortable.  However, the room can get warm real quick once the sun comes up in the morning and you will be forced to have an early start for the day. Fan rooms can be very cool during the cold seasons as the temperature can drop to as low as 20 degrees celcius during the night.

Security & safety deposit box at the resort?

We have a security guard during the night shift to patrol the premises.  It is recommended that you leave your valuables at the reception, we have a security deposit box to store your valuables which is only accessible by the resort manager. The safety box is constantly monitored by CCTV round the clock.

Have you ever had a break-in before?

So far since December 2010, we only have one recorded break-in.  This was due to the fact that the guest forgot to close and lock the windows on their room.  The thief got away by using a stick to fish a handbag out of the room.  He or she was never caught.

Do you have bike rentals?

Unfortunately we do not do bike rentals.  Please also be aware of the unethical practice of Bike Rental scams throughout Koh Phangan and the rest of Thailand.  Do a Google search on “Bike Rental Scams” to learn more about it.  If you decide to rent one anyway, please drive safe and drive sober.

Do you offer discounts?

Usually no.  We operate under very low profit margin in order to provide an affordable beachfront accommodation.  However, we tend to give discounts for much longer stays and for larger groups, and or help the younger students who are very tight on budget.

Bookings

I received the invoice from PayPal, now what?

If you need instructions on making a credit card payment, please Click Here for Payment Instruction - PDF File.  You do not need to register a PayPal account in order to pay the invoice, but you can if you wish.

You are required to pay the invoice within 7 days (or depending what was initially agreed). If the deposit is not made by the due date, we reserve the right to cancel your booking without notice. If you need time and or having trouble in making the payment, please contact us and we will do our best to help you.

Other methods of payment?

We also accept Western Union and Bank Transfers. However, it is your responsibility to cover for any charges & fees that may incur during this process. These methods are slow and we do not recommend them.

Booking cancellations and amendments?

Please view our Cancellation & Refund Policy

Arrivals

No-Show?

If we do not hear anything from you on the arrival/check-in date, we will try to get in touch with you in whatever way we can. During this attempt to get in touch with you, we will also temporarily hold your room(s) for at least 1 night (or more depending on your total length of stay) in case you may be having traveling difficulty. If for any other reason we still have not heard from you, this is considered as a No-Show and we reserve the right to cancel your reservation.

Changing my arrival / Check-Out date?

If you would like to change your arrival date / check-out date, please send us an e-mail or call us directly.  If availability is not a problem, we will glady change the dates for you with no extra fee. Requesting one at the last minute will not gaurantee your request.

Late Check-In?

If for any reason you cannot make it to the resort on the check-in date or are arriving very late in the evening, please inform us by:  Quick email to info@seaviewsunrise.com or SMS to 087-061-0609, 087-678-1122 would be very helpful.

Extra guest in my room?

You may add an extra mattress at + 200.-THB/night/per guest (+ 300.-THB during the New Year period).  This extra payment is included in the deposit or can be made upon arrival.  It is strongly recommended that you request one by emailing us first, some rooms may not be able to have extra bed mattresses, and you may need to book another room, and depending on the availability we may not even be able to accommodate the extra guest(s).

Pickup services to and from the pier?

Unfortunately we do not do pickup services.  We do not have the man-power and the much needed effort in driving through the rough and treacherous roads.  Click Here on how to get to the resort